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Reseller Agreement

Overview

News

2012-01-15 - Updated agreement.

2008-12-10 - Updated price list to work with the latest version of Adobe Acrobat Reader.

2008-12-03 - Updated price list.

2008-11-03 - Updated shipping prices to include delivery times, and more options.

2008-10-21 - At resellers request, updated shipping prices to include FedEx, and credit card methods of payment (Visa/Mastercard).

2008-08-23 - as there is no middleman, dropped prices to as low as $87 for a KCU401 (KeyCarbon USB Home) in bulk.

This page contains information on reseller pricing and terms of trade for resellers.

We are committed to our resellers, and will assist in producing translated products, websites and manuals for you.

Service Agreement / Price List

Download the "KeyCarbon Services Agreement and Price List v4.00" (pdf format)

NOTE: To aid calculations, an example spreadsheet showing prices is also available.

Shipping Prices

Download "KeyCarbon Shipping Prices v1.70" (pdf format)

Resellers Ordering Page / Dropshipping

You can order via the resellers online ordering page. You can dropship directly to your customers.

Returns Guarantee

If you purchase any units from us, you can return them for a refund at any stage.

If a customer orders an incorrect unit from you, you can return the unit to us for a refund.

The reason why we do this? We get a 22% boost in sales because of this policy, and only have an increase in returns of 2%.

Blog

Blog of commonly asked questions by resellers:

Q. "How do I become an authorized reseller?"
A. Fill out the agreement above, sign it, save it, and email it back to us.

Q. “Can you answer this technical question about any products?”
A. Technical support can help. Emails are answered within one business day, there is a toll free number, see the Corporate/Contacts seciton of the website.

Q. I've heard that you give a 2% further discount if we link from our product page to your website. Is this true?
A. Yes. We will give a further 2% discount on each unit sold, if you have the text "All units (c)2008 KeyCarbon" on each KeyCarbon USB product page. The link can be small, grey, and non-obtrusive. We are doing this purely for SEO purposes.

Q. “Originally, KeyKatcher was distributing your products. Now they are not. Who pulled the plug – ACI (www.keykatcher.com) or KeyCarbon?”.
A. Neither - it was a mutual agreement to focus on our core business.

Q. “Whats the difference between ACI (KeyKatcher) and KeyCarbon?”
A. KeyCarbon.com designs and manufacturers USB keyloggers (the ones with the rectangular plug). ACI (KeyKatcher.com) designs and manufacturers PS/2 keyloggers (the ones with the round plug). KeyCarbon used to distribute its products through KeyKatcher - now they are distributing directly to each reseller, to lower the cost.

Q. “Why are you distributing directly to us, rather than via ACI?”
A. As we are selling directly to you, we can reduce the price, as there is no middleman. Thus, the price has dropped from $US127 to $US87 (in bulk) for the cheapest unit.

Q. “There have been times in the past with us ordering, and are out of stock. What guarantees do I have that this won’t happen again?”
A. We have eliminated all problems with being out of stock by switching to distributing directly. We are now working with www.IntegraCore.com, they are warehousing and distributing all of our products for us. We place orders through their B2B warehouse, they ship the units on our behalf via FedEx or USPS.

Q.How do I add my name to the list of "Authorized Resellers" for KeyCarbon?
A. If you become an authorized reseller, we will also add your company name, your website, and a URL link to the list of "Authorized Resellers" for the product on our webpage http://www.keycarbon.com/sales/distributors_resellers/.

Q. Do you offer translations of the software?
A. Yes. We are prepared to work closely with you to translate the products into your chosen language.

Q. Do you have any more products in the works?
A. Yes. We have an active R&D team.

Q. I don't like <insert statement> about your company. Can you change it?
A. Certainly! If you give us feedback, we will change it if we can. We have the ability to move quickly when the need arises.

Q. How I can order if only I see Custom charge in the resellers online order?

A. You can easily calculate the cost of each unit, based on the volume.

The unit prices are in the Services agreement and price list .pdf file. The example spreadsheet is useful to calculate the shipping prices.

The shipping prices are listed in the shipping prices .pdf file.

For example, to order a single "KeyCarbon USB Home":

1. Look up the cost - $187 (retail) minus 32% = $127. See the example spreadsheet.
2. Add shipping - FedEx Ground is $8. See the shipping prices .pdf file.
3. Put the total value of $135 in the "Custom Order" field from the online ordering page.
4. You can also use PayPal, directly - send the payment to paypal@keycarbon.com.

For example, to order with 37% discount:

1. If the total invoice cost is $1,000, you will receive a 37% discount of everything. For example a KeyCarbon USB Home will drop from $127 to $118. See the example spreadsheet.
2. Add shipping - FedEx Ground is $8. See the shipping prices .pdf file.
3. Put the total value of in the "Custom Order" field from the online ordering page.
4. You can also use PayPal, directly - send the payment to paypal@keycarbon.com.

For example, to order with 53% discount:

1. If the total invoice cost is $4,000, you will receive a 53% discount on everything. For example, a KeyCarbon USB Home will drop to from $127 to $88 per unit. See the example spreadsheet.
2. Add shipping - FedEx Ground is $8. See the shipping prices .pdf file.
3. Put the total value of in the "Custom Order" field from the online ordering page.
4. You can also use PayPal, directly - send the payment to paypal@keycarbon.com.

Q. Do you offer high resolution product images?

Yes, see: http://www.keycarbon.com/corporate/press/.