KeyCarbon Guarantee in Case of Lost Parcel
Our guarantee covers loss due to non-delivery of a product ordered online. We can confidently offer this guarantee, as we have never had a package go missing. FedEx Express will automatically email a tracking number to your email address.
KeyCarbon 15-day Money-back Guarantee
We offer a money-back guarantee for all products we sell direct to consumers. If you are not completely satisfied with your purchase, simply notify us within 15 days of your purchase, and we will promptly process your refund. We can confidentially offer this guarantee as the vast majority of our customers are delighted with our products, and the boost in sales we get from this guarantee justifies the offer.
KeyCarbon 12-month Product Replacement Warranty
Our products will work flawlessly. Therefore, we offer a 12-month product replacement warranty for all of our products. In the unlikely event that your product experiences some fault, we will gladly replace it free of charge. This is in our best interests; we sell more products if we offer a good guarantee.
Why do we offer this guarantee?
It is in both the customers and the companys best interest to offer product guarantees and warrantys.
Firstly, we wish to have 100% satisfied customers. Dissatisfied customers could theoretically post a negative review to a blog, which would impact our companys good reputation with our large corporate customers.
Secondly, we are constantly improving our product design. We design our products with quality components, to last for a long time. In the unlikely event that our products have some small technical malfunction, for any reason, we want our Research and Development (R&D) team to examine the product, and determine its failure mode. This saves us time and money in the long run.
We have had a total of two products replaced under warranty since April 20th, 2002. We have many thousands of satisfied customers.This page was last updated on April 30th, 2013.